Frequently Asked Questions

Sign up for a TaxSparkle account, enter your personal and employment information in our guided interface, upload required documents, review your details and submit directly through our platform.

You will need your T4 slip, records of eligible expenses such as tuition or medical, and any other official tax forms you received to complete the filing accurately.

Yes, your work is auto-saved as you complete each section. You can log back in at any time to pick up right where you left off.

We use industry-standard encryption and secure servers to store your information. Access is restricted and monitored to keep your data confidential.

Once your filing is processed by the CRA, refunds are typically issued within two weeks for direct deposit or up to eight weeks if you choose a mailed cheque.

Basic filing for straightforward tax situations is free. Premium features are available for more complex filings at transparent rates.

No installation is required. TaxSparkle runs entirely in your web browser, so you can get started instantly on any device.

You can email our support team or call +14165606146 during business hours. Our office is located at 301 Front Street West, Toronto.