Terms of Service

Welcome to TaxSparkle. These Terms of Service govern your use of our fast online tax filing solutions provided at taxsparkle.com. By accessing or using our offers, you agree to these terms in full. If you do not agree, please discontinue use immediately.

1. Services, Digital Products, and Goods

1.1 Services: We deliver live and recorded support to assist with your tax filing needs. This may include one-on-one consultations, review sessions, or guided tutorials.

1.2 Digital Products: We offer downloadable guides, worksheets, and templates in electronic formats for personal use.

1.3 Goods: We may supply printed materials such as reference books, forms, and stationery for purchase and shipment.

2. Pricing and Payment

All fees are listed at taxsparkle.com and are denominated in Canadian dollars. Payment is processed via secure channels. You agree to provide valid payment details and to pay all charges incurred by your use of the service.

3. Refund Policy

3.1 Services

If you cancel a scheduled live session at least 24 hours in advance, you may receive a full refund via the original payment method. To reschedule, please contact us. Sessions that have begun or were canceled less than 24 hours prior are not eligible for a refund due to time allocation and reservation.

3.2 Digital Products

You may request a refund within seven days of purchase provided you have not downloaded, streamed, or accessed the material. Once access is granted, no refund is available. Refunds will be processed within ten business days back to the original payment source.

3.3 Goods

Unopened physical items may be shipped back within thirty days of delivery for a full refund, excluding shipping costs. To initiate a send-back process, please Contact us for instructions. Items must arrive in original condition. Refunds will be issued within fourteen business days after we receive the items.

3.4 No-Refund Services

Certain premium or group sessions that include exclusive materials are non-refundable once access is granted or the session begins. This policy ensures fair allocation of resources and scheduling commitments.

4. Scheduling and Changes

We reserve the right to modify session times or replace presenters. In such cases, you may opt for an alternative slot or request a refund in line with the service refund rules above.

5. User Responsibilities

You must provide accurate information when registering and filing.
You agree to secure your login credentials and notify us of any unauthorized use.
You will comply with applicable laws and regulations in your jurisdiction.

6. Intellectual Property

All content, including text, images, and downloadable assets, is owned by TaxSparkle or its licensors. You may use materials for personal purposes only. Any other use requires written permission.

7. Limitation of Liability

To the fullest extent permitted by law, TaxSparkle shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use our offerings. Our total liability is limited to the amount you paid for the specific service.

8. Governing Law

These terms are governed by the laws of Ontario, Canada. Any dispute will be subject to the exclusive jurisdiction of the courts in Toronto.

9. Contact Information

TaxSparkle
301 Front Street West, Toronto, ON M5V 2T6, Canada
Phone: +14165606146
Business ID: 772516281

For support or inquiries, please Contact us.